In the hospitality industry, guest feedback is paramount. Accor Hotel Group, managing over 3,000 hotels globally, has partnered with TAPiTAG to streamline the review process using NFC technology.
TAPiTAG's review tags, equipped with both NFC and QR codes, are strategically placed in hotel rooms and reception areas. Guests can effortlessly tap or scan these tags to leave reviews on platforms like Google, Trustpilot, or TripAdvisor. This seamless process not only enhances guest engagement but also significantly increases the volume of authentic reviews.
By integrating TAPiTAG's technology, Accor Hotels have observed a notable improvement in their online reputation, leading to increased bookings and customer trust.
